Today I happened to stop by at this Old Navy location looking to purchase last clothes and shoes for my little sisters who are going away for summer break abroad with their father. After deciding what shoes I was happy with I remembered I did not recall my sisters shoe size. As I searched for my phone I realized I had forgotten it at home. ( oh bummer ) I politely asked to use store phone and was declined the service. "But I drove here from a fair distance can I just use it to call and verify the shoe size of the six year old and ten year old". "Can you just make a guess and if they don't fit, you can come back tomorrow" I was very very upset with the level Of and Lack of Service .