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  • I used to love this family owned business. We started to order from them when I bought my (first) home in 2009. They catered several events I had at my house. We loved the food. The staff were always wonderful. Guests frequently requested them. I don't know what happened, it started with the service going downhill for several months, but we still used them since the food is great and a guest favorite. Delivery times got longer and longer. This weekend did it for me- I was made to feel like I was a nuisance and a jerk for simply trying to place an order for 10 people- a full day ahead of time no less. The restaurant discontinued catering apparently (even though as of this weekend it was still on their website). I had called on Friday in advance of a catering order for Sunday delivery (we are talking a half tray of lasagna, pizzas, chicken fingers, salad and knots to feed 10 people, about a $300 order). On Friday I was told that they no longer do catering (trays of things). I said no problem, we will just order individual meals and I was told "if that's what you really want to do" call the next day and speak to the now ex-catering manager, whom I believe is the owners son. He was incredibly rude. I told him i was going to be ordering for delivery the next day for a group of ten (read: spending alot of money with your business). The first thing i wanted was five orders of lasagna (on their menu, mind you, as an individual option) and he cut me off and said " I can't accomodate that." Dead silence. No other suggestions. Umm, Ok, "well what can you do?" "I only have 3 orders right now." "OK may we have those three." "NO. they will be gone by tomorrow. look, we are a small business and we can't afford to keep alot of ingredients around like that." I'm sorry, aren't you a restaurant? this isn't catering a wedding. It's an order for ten people called in two days before, and again the day before. The tone was angry, hostile, and annoyed. At that point I tried to explain how much we loved them, had ordered from them for years, this was a big deal, could they maybe set any of those three orders aside for us.... NOPE. NOPE. NOPE. Total jerk, could care less. Made it very clear they don't want or need our business anymore. WISH GRANTED.
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