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  • 17 June 2017: I am giving 3 stars now instead of my original rating of 1 star because I got a call from Andrew (the general manager) and he refunded our full amount and gave us a pizza. He even suggested a thin crust so we wouldn't have any issues. I really appreciate Andrew remedying this bad experience. 16 June 2017: Tonight I ordered the stuffed cheese bread, stuffed spinach feta cheese bread, Italian sausage marinara bread bowl, and a provolone steak sandwich. Everything except the steak sandwich had raw dough. I called and spoke to Jennifer (an assistant manager). She said she'd get our order remade and it would be here in 30-40 minutes. Over an hour later our remade food arrived and the driver was very awkward because I didn't give him payment and I had to explain that our previous order was messed up. We opened up all of the remade food and AGAIN all of the dough was raw. I called again to let them know (especially since I'm ServSafe certified) and the guy that answers laughs and said hold on. He then yells to James (an assistant manager) and tells James while laughing that someone is calling about raw dough. After speaking to James he says he can't give me a refund, but if I call tomorrow that the General Manager could give me a refund.
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