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  • Bottom Line: please stay away unless you want to be chastised for not coming in. I went in for cash pay spinal decompression for a cervical herniated disc. Off the bat, the front desk's tone came off as unprofessional, abrupt, and condescending in a very subtle manner. I expect more friendliness and finesse, especially if I have to pay $250 for a session. The visit felt like Dr. Campbell was lecturing the whole time, all while tacking on supplements and pillows to buy. After the decompression, my neck didn't agree with the movements and I was in pain all day. Opting to not continue the treatment (potentially 20 sessions), scheduled for 5 days a week at $150 a pop cash pay only, I left a message on the weekends to cancel ahead of time. The Chiropractor called back "advising" or talking straight for 3 minutes, convincing me to stay on the treatment. His logic for continuing treatment made sense, but his tone turned me off. Perhaps, I'm off the mark at reading this office's intentions; however, their concern for your care (starting from the check in desk to every movement through the office), is motivated by the punching in of your PIN number at the front desk (they are oh so friendly when you do that action). During the phone conversation, the topper was when I politely refused to come in again (exercising my entitlement to not experience any more pain when I'm taking a chance on a unsubstantiated/ unresearched form of machine therapy in the medical community), Dr. Campbell chastised my decision by focusing and deferring to himself, his feelings, and his knowledge, by saying he was "disappointed". Wow. Please don't scold your patients. I know many M.D.s, and that is a "No, No" despite the feeling to do so. Yes, you may think you know better than me, but you are not the utmost authority on my condition. Even a more highly accredited Harvard neurosurgeon is not the utmost authority. You must respect the will of the patient. Instead, his persuasion came off as very "I missing out on potentially thousands of dollars of income from this patient, so I will bully her into coming in." Again, you might get a different experience, but bedside manner is paramount for patient faith in anyone's skills. Perhaps I would have stayed on, if the they would have approached in a less aggressive and desperate manner.
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