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  • Let me start by saying that I never review places (I actually just had to create a Yelp account to do this). However, with the experience I have had, I felt the need to write a review. Last weekend I stayed at the Hilton in Madison. On Sunday morning when getting ready to leave, I was in a hurry and rushed out leaving two pairs of boots behind. Again, very unlike me. I usually scour any hotel I stay in before leaving. Anyway, I left them behind and was very upset and worried that they may not turn up. I called the Lost and Found several times to the point that it was obnoxious. My fiance called and my mom did as well. Cindy called me back within a couple hours and was beyond accommodating. She apologized for getting back to me late (she got back to me in a matter of hours) and said they would pay for shipping since they "caused me to worry all day". Keep in mind this is all MY fault for leaving them behind, not theirs. I cannot wait to get these items back in a couple days when they arrive. The customer service from Cindy was beyond what I expected and I appreciate all of the hard work from housekeeping as well. My faith in humanity is truly restored. Not to mention, it is a gorgeous hotel with amazing views. The rooms were clean and comfortable and the staff was nothing short of amazing. So, thank you Hilton! You all truly surpassed my expectations and I cannot thank you enough. I cannot wait to stay here again (but I promise to remember my belongings!!)
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