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| - Wow.
I would have never gone to Showcase Honda if I had checked Yelp first. I am also very surprised at these horror story reviews, but I trust the Yelpers. My experience was like night/day to theirs.
First we slected Showcase because it's close to work, I had four cars I wanted to see and we dropped in to take them for a test drive. After meandering about the lot for a few and eyeballing the ones we wanted to see, we walked toward the entrance and the door was opened for us by our salesperson. Polite welcome, smile and a "how can I help you ladies today"?
We told him what cars we wanted to test drive and he said to have a seat at his desk area while he prepared them. He brought them up front and lined them up like a real showcase. We opened the hoods, the trunks, I sat in the back, the front, and talked about features. He shared what he knew about the cars which was reinforcing what we knew about the cars and then we started our drives, one after the other.
He sat in back, offered a few facts, but was mostly quiet, unless we had a questions, which he was always pretty quick on, and he was humorous. Whenever he asked those personal questions salespeople ask to strike a rapport, I gently demurred and turned them back to him. I think we know more about our salesperson than he ever learned about us. During one of our test drives we had to get gas and he came back from the gas station with waters for us.
After all the test drives were over he really wanted to get working on the numbers, but we told him we weren't planning a purchase today. This part of the sales process is always my most nerve wracking, because I know they want to close a sale. We discussed what else we wanted to see in our range, but we didn't need to see anything else. We had two close contenders already, we just needed a great deal on one. So, we chose the two cars we were most interested in and did a pro and con chart at the desk to decide which one we would discuss numbers about.
We selected the Honda Fit Sport over the Insight and that's when the pressure started. Normally we leave at this point, but we really did feel we'd found the right car, so I kept in mind my range from my research over what was fair pricing. His first offer to us was way too high and our first offer to him was way too low, but we had a no higher than X price in mind and whenever he was over that we said no and continued talking it out. We scratched out a deal that ended up lower than what I felt fair because the car we were considering actually had a few miles on it from a person whose financing fell through and we lowered the price to adjust for that issue.
Once we had a deal we tossed in extra money down and headed over to finance.
Finance is never fun, and it was getting late, but the guy who worked our paperwork promised to get us through the financing side of things in about an hour, which he did. Maybe you all will think we are suckers to buy anything that's extra in those pamphlets, but we did like some of the extended packages and we worked out the cost to where we were comfortable accepting them.
At the end of the day we drove home with a car we are enjoying and with an experience which wasn't as bad as I thought it might be, and with what we considered to be a pretty sweet deal. They actually own all the shops on Camelback and will soon make construction to be the largest Honda dealership in square footage in North America.
I was actually happy to go write a Yelp review about my car buying experience and was stunned with all these one stars and negative stars.
Maybe they've had some sensitivity training or new management or something? Maybe it's just the sales guy I got? Whatever it was, I was very happy with Showcase Honda and they were never condescending or insulting to us "ladies."
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