I'm writing this on behalf of my Mom, Teena.
I have been a regular at Harrisburg Family House for years. However, my experience last week will make it my last. I ordered the Baked Chicken with 2 sides. The side items were fine. But the Baked Chicken was undercooked. It was pink on the inside. I ate a couple bites, and it was obviously not "setting well" with me. I am not one to complain, so I just paid the bill and left. Upon getting home, I became very sick (stomach-wise), and upon the advice of my son, I called Nick (the owner) to give feedback.
(My son told me "if they don't know it, they can't fix it)
My conversation with Nick was highly insulting as a patron. He insisted my stomach issues were not from the chicken as he has NEVER under-cooked chicken. He made no effort to "make it right." I politely thanked him for his time and hung up the phone.
There are too many other restaurants in the Harrisburg/Concord area for Nick's casual approach to not have adverse effects on his business. I hope Nick reads this and will re-consider his approach to other less than desirable experiences had by other patrons in the future.
CC