I've been to this Zaxby's five times now and the one thing I can say is they are consistent. 5 out of 5 times I've had to wait an unreasonable amount of time for my food. Today it was 20 minutes. Last time 15 minutes and never less than 10 minutes. And 4 out of 5 times this Zaxby's has been out of items. Not menu items but things a restaurant should never run out of. Today it was ketchup. Seriously, this is a fried food restaurant and you're out of ketchup? Last time you were out of the little portion cups the ketchup goes in. The time before it was plastic forks. Before that it was ice. But one thing I did get with my order today was a long black hair on my drink cup. The lady behind the counter really needs to wear a hairnet. The food at this Zaxby's is not good. The chicken tenders are always overlooked. The fries were not fresh and the coleslaw is dry (probably old.) I've been to several other Zaxby's in the area (I wrote a 5 star review for the one in Monroe) so I know what the food is supposed to taste like and this isn't it. It's obvious this restaurant is poorly, poorly managed. Management, If you want me to try this location again message me after you've fixed the problems and I'll be happy to give it another try. Otherwise I'm finished hoping this location will improve.