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| - Our experience between the two times we have been so far was inconsistent. The first time we were greeted and asked if we needed any help, zero personality the second time we went. Their ordering system is really quite clever but the execution needs some work. The person working the blender for the milkshakes may have been in training but oooh, they were slow. I'm also not a fan of food arriving in stages. I'd like to be able to eat my sandwich, chips and drink at the same time and dessert should come after. Nope, I got my cookie first, my sandwich second and my shake last. Shouldn't it be the other way around?
Now as far as the food goes. No complaints there. I really like the crusty bread, and there are a zillion ways to customize you sandwich, there are even some selections that are not traditional. I like the fact that they have several selections per category, so that if you are sort of wishy washy you have a "base" to build your sandwich selection on. They are well put together and I did not have to rearrange the fillings to have maximum flavor coverage as I so often have to do in other establishments. If at the very least every time I drop by Borders I might stop in for a delicious chocolate chip cookie or milkshake.
All in all, a little expensive, food is yummy, service needs a lot of work.
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