So I have given Burntwood tavern (chain) chance after chance after chance. I have tried their Solon store, their brecksville store, and now I have tried their cuyahoga falls store. One thing stands as being in common. Its simple... why are these locations considered high end establishments when nothing about them screams high end. In three places now I have experienced food that is no better than your local mega chain restaurant. Service that seems confused and at times oddly rude. Cuyahoga falls location was no different. I would say the best part of this one was the location. It sits right on the River. Nice views. That is where the nice ends. We called ahead of time to check wait times and availability of booths. We were told that tables were no wait but booths were full. We got there and were kind of turned off at the fact that the valet parking which was free took up most of the parking. Leaving you almost no choice but to valet. I think I even saw the valet parking cars in Handicapped spots. I do not care how limited the parking is. Handicapped spots cannot be valet parked with cars with no handicapped sticker. When we entered into the place we were met with a carbon greeting. Nothing out of the ordinary. The menu was smallish and at times confusing. The person I was with asked the server if the chili had mustard in it as I am allergic. She at first said o no, than said ill check, than came back and said the chef said yes. So since I could not have the chili i changed my order as did the person I was with. "O I just put the order in I do not know if we can change it? I'll check." Can i have my pasta with low sauce? " O I already put it in Ill check?" Is it that hard to change an order? Is that not part of a servers job. So the food came. It was pretty much tasteless. My burger was dead. It had been dead for a long time. The fries are nothing more than potatoes cut into french fry shape with no seasoning and nicely burned in a fancy restaurant sort of way. Of course I'm kidding there. Burnt fries are never nice. Even if the place is called Burntwood tavern. The servers looked overwhelmed. Like even though the place had been opened almost a year. Even though it was probably packed every night they could not figure out how to handle everybody. Confused about which orders went to which table. I can't tell you how many times the other person was asked if they wanted a box. In the end I was at a total loss for how these numerous locations are doing well. I have never had a good experience. Not once.