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  • I am giving Faux Real Beauty a 2nd star for their customer service, of what otherwise would be a 1-Star review. I recently moved to the area from out of state, and decided to try this Lash Studio out, as it was close to my new home; I have been getting my lashes done for over a year and a half. My first lash artist was very nice, but I could tell through the service, was very green. I only came in for a classic fill, and it took the technician about 2 hours. The very next day, all of my lashes started falling off of one of my eyes (note for those that understand lash extensions: I am a back sleeper, and the lashes were placed WELL off of my lash line on that particular eye). I didn't really want to go back to this studio after this, but also didn't want to pay someone else for a 2nd day fill that looked like a 3 or 4 week fill on the one side, especially because Faux Real charges so much for the initial fill (I understand why, so I wouldn't be upset over the price had they done a good job). I decided to contact the studio to see how this issue could be resolved. The response time was not great, but they did manage to get me an appointment before I left town a few days later (after several back and forth calls). They set me up with a different technician, which at the time, I was grateful for. This time, the lashes lasted about 4 days; better than round one, but VERY unreasonable when my lashes are typically FULLY intact after 2 weeks, and I only start to lose them in that 3rd week. The worst part about the fix fill (aside from it being very obvious that the technician was overworked with no support - she was very vocal about that), the technician DIDN'T MATCH THE NEW LASHES TO THE OTHER EYE!! The lashes were MUCH shorter on the eye she fixed. I did not say anything to the technician, because I didn't have the time (nor did she) to fix them before I left. A small piece of me was grateful that the lashes were falling out after 4 days, because they really did look terrible. Luckily, my trip out of town was back home from where I had just moved. My old lash technician squeezed me in, and my lashes are still in pretty good shape after 2.5 weeks. But, unfortunately, back to the drawing board on finding a lash place here in the Cleveland area.
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