The company did a great job. The process starts with a quote, and I think this process was fair. Instead of just recommending the highest cost unit, they listened to how we will use the unit, and recommended one that will be cheaper to run and eventually fix. Ultimately they weren't the cheapest prices, but it was reasonable for the work they did.
Then install day arrived and I think they did a great job and it was a quality installation. Chris the owner also visited to check how things were going.
One negative is that after the unit was installed, they just closed the door and turned it on to measure the temperature. They were never in the attic after it was powered, nor did they check the outside unit. Yes eventually they will come back a few months later to check it more, but I would have preferred more operational checks before they left. I've had my share of AC companies that said it was all fixed and left, only to find out it really wasn't really fixed. Only time will tell if everything is working perfectly, and I have no indication it isn't. If things should turn out differently I will update my review. But to date, all looks good.