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| - I highly recommend avoiding this store's photo counter. I ordered a collage poster online and chose to have it printed at this store. It looked good when I picked it up, but when I got it home and tried to put it in the frame, it measured 13.5x21 instead of 16x20. I called the store to have it reprinted, and after being bounced around for SEVEN MINUTES, I finally got put through to the manager- who was very rude. She told me that they purposely cropped it because "that's what most customers want." She didn't seem to understand why I wanted WHAT I ORDERED- not what they thought I should want! She told me I had to come into the store to return it before they would reprint, but I said no, because that would be making another TWO trips to resolve this. She finally agreed to reprint it and acted like she was doing me a favor. When I hung up, I was upset with how she treated me and at how they weren't filling orders properly, so I called the corporate customer service line to make a complaint.
Oddly enough, about 20-30 minutes later, I received a super nice voice message from her (or maybe it was her bizarro twin) asking when I would be in to pick up the poster because she wanted to give me a refund. Guess word travels fast at Walgreens. I'm really not sure why she just didn't do that in the first place. If she had just been NICE about it, I would have been ok with it because people make mistakes. It's the insistence that I was wrong for expecting to receive what I ordered and general rudeness that stuck with me.
Then, it got even worse. I picked up the reprint after work the next day, and I took it out of the plastic sleeve to make sure all was well. It wasn't. It was STILL the wrong size. Nan, the woman working at the photo counter, again told me that I was wrong. Sorry, but I know what I ordered, and this was not it. So she called over a younger man who I think was the photo counter manager... who informed me that "it's like that because the manager asked ME to cut it when you got here." Well that's awesome, but why did no one tell Nan? Why was there no note on the bag?
So the guy cuts it, and when he brings it back to the counter, I can tell that it's still wrong. The borders were completely crooked. He told me I was wrong and proceeded to measure them... I wasn't wrong. Then he blamed the person who printed it. I asked for my refund and told them I wouldn't be back. No attempt was made to salvage the situation (they could have reprinted it on the spot,) so I immediately called the survey number on the receipt from the parking lot... only to get a voice message during it from the guy, saying "I know you probably don't want to hear from me right now, but I reprinted the photo and you can pick it up free of charge."
No, I didn't want to hear from you, and I was serious when I said I wouldn't be back. I'm not wasting yet another trip to your store only to find that my order is wrong yet again.
This store needs to completely overhaul its miserably incompetent staff and learn to do some quality control.
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