This salon used to be great. Last couple of months have been hit or miss.
Clearly, they do not value their clients TIME. I had several incidents in past where I spoken to Amy & Mark (owners) regarding time issue.
What's the point of making appointment if I have to wait 15-25 minutes to get service started??
Maybe some of your clients are willing to wait, NOT ME.
20+ nails salons running up/down Eastern Ave all with same colors.
You lost your $300-400/month client for good.