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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Became trapped in my bathroom! (Don't panic, it was a good experience despite this) I got myself out of the situation and all is well and I realize how this FLUKE incident occurred and that it was immediately corrected. It's how they went about correcting it that I want to emphasize here... Every member of the staff who heard of this was very concerned. Frank, a manager, was in my room to examine the situation within moments of my call and the engineer was on scene within 5 minutes. Further, the senior manager personally came to my room to apologize and make amends. The 5 stars represent the delivery of amazing service from the staff. I travel a lot, so belive me when I say things always go wrong. The fact that the staff showed so much genuine concern, and acted promptly to remediate the situation is what will bring me back to Aloft.
http://www.openvoc.eu/poi#coolReviews
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