Became trapped in my bathroom!
(Don't panic, it was a good experience despite this)
I got myself out of the situation and all is well and I realize how this FLUKE incident occurred and that it was immediately corrected. It's how they went about correcting it that I want to emphasize here...
Every member of the staff who heard of this was very concerned. Frank, a manager, was in my room to examine the situation within moments of my call and the engineer was on scene within 5 minutes. Further, the senior manager personally came to my room to apologize and make amends.
The 5 stars represent the delivery of amazing service from the staff. I travel a lot, so belive me when I say things always go wrong. The fact that the staff showed so much genuine concern, and acted promptly to remediate the situation is what will bring me back to Aloft.