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| - This review is for my visit to Evoke in March 2014 as a hair model, a year ago I know, but probably for the best because I would have made a very emotional rant had it been right after.
Now, I have been a hair model on and off for years at well known salons like Vidal and Aveda for cuts and colours so I thought Evoke would be a nice salon to try. Oh, how wrong I was...
I had a 9AM hair model appointment with a woman named Karmen. I arrived there promptly on time but soon discovered the salon was still closed. I tried contacting Karmen a few times wondering if she was running late and then left a voice message at the salon. I waited a good 20-30 minutes outside in the cold (keep in mind that winter was one of our worst w/ ice storms and days of -20 degree weather). I was shaking so badly and no stores nearby were open because they usually open around 11AM. Luckily, I discovered another salon had opened a few doors down called D2E, whose owner kindly took pity and allowed me to sit inside. The owner often checked up on me, asking if I was okay because I was shaking so badly (took 40mins to warm myself up) and even offered me tea. I will always remember her kindness!
Anyways, by this time it was around 10-10:30AM. The salon had not yet officially opened but the staff had come in so when I called again, the receptionist finally picked up. I explained the situation and discovered Karmen had called in sick the day before but had not bothered to notify me! So unprofessional! Receptionist didn't really offer me anything in regards of compensation until I asked if I could just speak to the manager. If nothing else, I wanted to make a complaint against Karmen and let her boss know how inconsiderate she had been. The receptionist then asked me to hold and after speaking with manager about my situation said I can come in for a complimentary hair cut by their senior stylist Todd. I was vastly less annoyed by then (probably because I wasn't freezing anymore) and took them up on their offer. I ended up getting a nice cut and blow dry from him, so if you do try this salon anyways I do recommend Todd (who was very nice by the way).
In the end, while the salon tried to make it up to me, will I go there again or recommend it to any friends and family? Unfortunately, no. I am too scarred by that experience and Karmen never even got back to me or offered any apologies. I actually wouldn't have even written this review if it wasn't for Karmen having the gall to try adding me on LinkedIn recently. I hope Evoke doesn't have her still on staff because she is doing the salon no favours.
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