| rev:text
| - The ONLY reason I am writing this review is in response to how horribly the Fuego Del Mar owner (Jeff) responded to the review posted by Bad L.
I have personally been to this place three times --- every visit was a "meh". The food is unremarkable, the drinks are weak, the service is spotty, and the pricing is questionable for the quality. I never bothered to write a review, as I was just plain uninspired by my experiences there.
Today I read the owner's ass-ripping of Bad L.'s review. I was horrified and motivated to respond:
Firstly, I agree with Bad L. in that why on earth would you place a deaf person in the position of being a host? The host is typically the the front man, and the first point of contact and the first impression of your business that customers are going to have!
It took Bad L. twenty minutes to become aware of the real reason why he was treated "so rudely" by the host that did not greet him or respond to questions. This is unfortunate, but it is understandable and NOT Bad L.'s problem. The owner is the one that put the host in this position.
The owner said that Bad L. was a "super bad human" and "less than an asshole" and that Bad L. disrespected this situation, but then the owner doesn't even take the time to spell the host's name correctly (I doubt his name is (Chritopher), along with many other words in his response, which automatically casts a doubt on Jeff's intelligence, temperament and credibility.
If the owner values Christopher so much, why doesn't he give him a job that is totally suitable for him, where he can succeed unconditionally, in both the eyes of customers as well as in his own experience? Maybe Christopher might feel uncomfortable being a position where customers expect him to greet them and respond to questions when he physically cannot.
Jeff also suggested that Bad L. was "inappropriate" by wondering out loud if this establishment, that is located in a basically abandoned structure that is mostly vacant, with very few merchants, will be in business very long? That is a totally reasonable question/doubt!.
What was also strange is that Jeff felt the need to point out that Amanda (who gets both positive and negative reviews from customers on Yelp) is his wife of 20 years. Dude, who cares? Business is business. Keep it that way.
Jeff also stated that "most people know" he owns multiple locations, so should forgive the fact that this particular location is sometimes busy and sometimes slow, so the staff doesn't know how to predict what kind of traffic each day will bring. ????? Do you think you're Chili's or something? How is the average customer supposed to know you have multiple locations -- and by they way, that is a totally irrelevant excuse when addressing a customer concern and completely unworthy of typing.
Lastly, Jeff failed to even address Bad L.'s photo about the 0% off offer that could either be redeemed now or saved for later. What's the excuse for that?
Next time, when faced with a less-than-sterling review, maybe Jeff will take a deep breath and respond without the knee-jerk, insulting, unsubstantiated reaction.
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