I was in love with SADU when I was in my first years of college. My first piercing EVER was a nape piercing, and I loved it. They did a fantastic job with the insertion, and removal when it started rejecting. Everything was very clean and the staff was pleasant to work with. However, the whole store hours issue is frustrating. They do NOT maintain regular store hours. Yes, the sign offers some hours, but of the past 15-20 times I've walked by during their "open" hours, they've only actually been open 2-3 times. It was difficult to change out the ornamental parts of the piercing since it was on the backside of my head, and it was difficult to get in contact with them to get this done. It was also difficult to get in touch with them for the removal. It's pretty poor service. Additionally, I've called several times in the past, and no one picks up or returns calls. There are several piercings that I've wanted to get done but I might just go somewhere else since it's almost impossible to get in, to see if they even have anything I like. Several friends have made similar comments so I know I'm not the only one. Very irksome.