Ambiance
There are two different stores in one. One area is strictly for cupcakes. The other area is strictly for ice cream. There is a small amount of seating inside in the cupcake part of the store. The ice cream area does not have any seating. However, there are tables outside where one can sit and eat when available. In addition, there is a 24 hour ATM cupcake dispenser outside. Pretty cool item to have if one wants cupcakes.
Food
Living in the Bay Area, the ice cream is not available in the Palo Alto store. Their sundae where the cupcake and ice cream go together is amazing. Their cupcakes are always super moist and feel like they are freshly baked. Topping that with some good ice cream makes it that much better.
Service
This place gets pretty packed for ice cream. It can feel slow at times due to the fact that there can be a lot of people in line. Overall, the staff is friendly and the service is good once we are at the front.