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| - My 2013 Cadillac came in for a routine lube oil and filter, and 12,000 mile check up as well as a few warranty issues with my navigation system interface and the center console.
My service advisor Brad, as always was fantastic. He listens to the issues of concern and addresses them all, be they warranty related or not. I was provided a clean and ready loaner vehicle right away, and off for my day. Brad kept me in the loop with regard to the progress and current status while we waited for a part to be shipped in. When his service work was complete, I returned the loaner and he sent the vehicle to the Coulter body shop for some cosmetic work I had pre arranged. All my contacts in the service drive area were very attentive and professional, including Brad, Sam, and even the service manager came over and made sure I was taken care of....
Bill Coulter can be pleased at how well his service area is operating with customer contacts like these folks at the front line.
As for the sales department, they are wonderful too. Paul Glans, Allen Hall, and Deb Niles go out of there way to make sure all customers are handled professionally, and leave happy. I am happy to be a long term Coulter customer. thanks to the Coulter family.....
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