I can't believe I never reviewed this place from my trip on 9/16/14 but after giving a poor review on service at a BW's in Michigan I read the reviews for this one and decided it's time to add to the reviews.
I showed up with my 8&10 yr old kids on a weekday and the place wasn't too busy. As far as I remember the food was fine and service was mediocre. However, what happened that night was negatively memorable.
I heard loud yelling coming from the kitchen area and some staff came running out. First thought, fire!?, robbery!? Either way I get beside my kids and grab arms ready to run out the door. The ruckus continued and all staff just looked back into the kitchen. They seemed concerned but not in an urgent way. A manager then came out and ordered everyone to disperse and got on the phone.
Our waitress came by and I asked her if everything was OK. She said, "the cooks got in a fight and one tried to push the other in a fryer!"
I wasn't shocked however, she did just say that in front of my 8&10 year old. At this point I boxed our food up and left as the cops were pulling in.
Now BW's was a favorite place of mine in the mid to late 90's in Mt. Pleasant Michigan. They had a good hold on college towns. As with many companies they want to grow. They need to keep their customer service and prices in check as they do this. I like the guy from The League in their commercials but that doesn't mean crap when you get bad service at high prices. I predict their growth to falter and a restructuring on the horizon.