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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-01-09 00:00:00 (xsd:dateTime)
itemReviewed	Verizon Authorized Retailer - Gowireless
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I went to GoWireless on Friday, January 6th and spoke with a young man named Jason. My wife's phone, an older LG G3, received an OTA (over-the-air) update that caused her phone to stop functioning. Instead of being normal it was stuck in a boot-loop cycle. The phone is located on Verizon's EDGE plan and is covered for the duration of the plan. After Jason could not get the phone to turn on he told me that it seemed dead. No shit? Really? I took the phone from him and removed the battery, replaced the battery, held down the Volume- and Power buttons and booted the phone into a menu system that would allow for various functions. I informed him that I had already cleared the cache and performed a factory reset but he wanted to do it anyway. Lo and behold, the machine was starting to boot! And then it started the cycle, the one that I had already informed him it was stuck in. He handed it back to me and told me I had two options: option one was to pay the phone off and upgrade to a different phone or pay the phone off and cancel my account. Neither of these were acceptable to me but I have no doubt that the scam has worked on countless other, less stubborn people. I asked Jason if by calling Verizon I would have any better luck and he said "they can't do anything that we can't do here". Dissatisfied with these answers I went home. I called Verizon Customer Support and spoke with them. Verizon CS immediately escalated my call to a Level Two technician who, after hearing about my fiasco, decided that the best course of action was to send me a replacement, factory-refurbished phone. Verizon managed to overnight me replacement phone. She also helped me open an investigation/complaint into/about GoWireless because as an Authorized Distributor they should be doing anything and everything to help the customer reach "satisfaction". In dealing with this I decided to email GoWireless Customer Support to ask how/where to file a formal complaint. She gave me Verizon's CS telephone number. Just remember that if you go to GoWireless you are essentially going to a car sales lot for phones. They don't really want to do anything other than drive their own sales numbers up; even if it means screwing you the customer.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Dan

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