Had a 12pm appointment, arrived 10 minutes before and waited. Several others came in after me and were seeing optometrists, meanwhile I am still waiting for over 30 minutes after my appointment. Time (12:30pm).
Asked their receptionist to follow up, I was given a non apologetic response with bunch of excuses (ie. they had appointments, they back for check ups etc). Seriously why bother setting appointments if you can't even keep it in the first place.
To rub it in further I'm told I could either wait or reschedule me another time if I was to come back. Thanks but no thanks! What terrible service, found someone else!