We drove all the way from Ahwatukee Foothills to go to Mimi's because we miss the one we once had in Ahwatukee. The experience was horrible. My daughter's chicken was burnt, my son only got 1/2 his food and I didn't receive my order until my kids we almost done with their food. I asked for my waitress who was busy so I than asked for the manager. She wouldn't come out until she brought out our food and then blamed our server. I don't know how it's the server's fault that the food wasn't prepared correctly. She said she would take care of it. Well it got worse from there. The food that I waited for was cold, she did offer to recook everything but we had already waited so long I refused. When I got my check I was shocked to see I was being charged for our food. Burnt chicken, runny eggs, cold food and a nasty attitude from the manager, NO WAY! I told her flat out I shouldn't have to pay for our food and I would be happy to pay for our drinks. She again argued and stormed off like a 2 year old. I WILL NEVER go back to this place and can see why the place was empty. Note to manager: not good customer service to argue with customers. We clearly weren't happy and you could have turned this whole thing around if you would have been more understanding. Shame on you and your horrible customer service!!!!!!