The customer service is lacking here. They need some management to come in here and straighten things up- bad. Don't expect to get seated right away if you're visiting at a busy time and once you're seated, don't expect to be waited on right away. Having said that, come here with that in mind and you won't be disappointed. Steak n' Shake is extremely cheap and is a great place to take kids. My little cousin adores this place which is what has brought me here recently. Chicken tenders and fries for me and a kids meal for her with a half price shake- our bill was just over $10. Not bad at all. I really want this place to stay open, because it's convenient and they get a decent amount of business, I just think the wait staff the staff overall need to have their attitudes adjusted.