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  • I called U-Pack a month before my move. Cecil H corresponded with me via e-mail. He sent me a complete package of information, along with a contract and price. He always answered ALL my questions and was very patient. I had read some negative reviews on Yelp and I was quite nervous about doing business with U-Pack, but the price was soooo fair in comparison. On March 29, Jim W dropped off the empty trailer early morning. He lowered the ramp for me and even showed me how to remove and secure the bulkhead (which I made him show me like 3 times!). He was so informative and showed me exactly what I would need to do with the paperwork. I told him he was my angel cuz I was so nervous that morning and he was so friendly, calm and so kind. He truly was amazing. Bill came to pick up the loaded trailer the next day and he was also very nice. I had no problem tracking the loaded trailer. Once it got to Georgia, I spoke with Steve and Paula. They were so friendly and so accommodating. The trailer was dropped off on April 6 in the morning by Matt. He did everything in his power to make sure the trailer was in the area I needed it to be to unload. He was kind enough to lower the ramp for me and help me with the "dreaded" bulkhead. He was amazing. I called the terminal late afternoon to notify them that I had emptied the trailer. I wished for same day pickup but didn't expect it. At 8 p.m. Matt shows up to remove the empty trailer. What a guy!!!! The price was exactly what they had quoted me for the space I had used and not a penny more. I experienced excellent and friendly service with ABF/U-Pack. Thank you guys soooo much. I'm sorry for the people that had negative experiences, but the team I was blessed with made my move less stressful.
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