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| - This place missed the mark from the beginning. I'm giving a generous two stars due to the GM's response to our horrible experience. It all started when I made a reservation via their website for 7:30 and received an email confirming all was good. Perfect. About 20 minutes later, HW called me to say that there was a glitch in their system and 7:30 was not available. We switched the reservation via phone. An hour or so later, I got an email from HW with a subject line of "Oh No! No Spot For You" that essentially said "sorry, we can't fit you in. Please try again." WTF. I called back and was reassured that our reservation was fine and not to worry. When we arrived, we had to wait for 20 minutes past our already rescheduled reservation time. We were then seated and greeted briefly by our waitress who took about ten minutes to return to take our drink order. Soup and salad was all fine. However, I needed another glass of wine as our waitress avoided eye contact for about 20 minutes while taking care of what appeared to be her only other table. Not good. After the silent treatment, another waiter asked us if we were waiting for something and said he'd tell our waitress I needed another glass of wine and cleared our bread plates. What a guy. Must've been the annoyed look on our faces. Shortly after, our waitress offered to bring me another glass of wine and then asked how everything was and started to clear my silverware as if we were all done. Wait a minute, we haven't even gotten our food yet. She apologized and said she got us confused with another table. At this point, we've been at this place for over an hour with no entree. Is this real life? How do you, our waitress, not even know if we've eaten yet? I suppose maybe she was confused by the fact that we had now been there an hour and a half so we probably should have gotten our entrees. When our food finally came out, my fiancée's prime rib came out dry and way over done without the side of au jou. This was the last straw. At this point, we've been there for over two hours. Not paying high end prices for a stressful, low-end experience. The light at the end of this tunnel was the GM, Nathan Escue. He patiently listened to our complaints and comped our bill. I honesty felt bad for him because I know we were not the only bill he comped that night due to terrible service/ food. If we try this place again, it will be because of him.
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