I don't know how they can mess up an order that's online. It's clearly written in black and white. Only when I arrived did they realize. What was odd is that I didn't even tell them. They realized JUST AS I WALKED IN. But when I asked what they do with the mistakes, suddenly they got really quiet and eventually sputtered and mumbled several answers. Knowing kids, I wouldn't be surprised if they were messing up on purpose so they could eat the mistakes themself. It was just too strange that he didn't realize he made the wrong sandwich until I arrived and without me even saying anything. After reading other reviews, it seems like a trend because I'm not the only one. I really wouldn't care because not my problem except...this wasn't for me. I was picking up for someoneand they were waiting...Lame. I would not recommend this location until they fix this problem.