Stopped in to their store on a Friday to have a blind that I had oredered via the internet. Unfortunately I mis measured and needed a 1/4" cut so it would fit. The l!ady at the desk quoted us $50 and said it would be ready for pick up next Wed or Thurs. Seemed a little long but there wasn't a real rush. My wife called Wednesday and the blind was not ready. On Thursday she received a call asking for her authorization to cut the blind! She asked the individual who called "why are you asking for my approval? I already gave it to the counter person when I dropped it off." He said he works at a separate location and did not receive the blind until yesterday when it was delivered to his shop. The wife was now furious since the original counter person never told us that they do not repair on site and that they ship all blinds to be cut down once a week which meant she lied to us about when it would be ready!
Bottomline is that the wife told the man who called not to cut the blind and return it the shop so
she could pick it up and take it to another business. When the wife went to the store she never even received a "sorry" or anything that would be considered part of good customer service, they just sat there silently and gave her the blind. NEVER use these company!!!!!! nOTHING WORSE THAN LYING TO A CUSTOMER!!!!