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  • AVOID AT ALL COSTS! I'm not a car enthusiast by any means and when something goes wrong with my car, it's the biggest headache. My dad owns a kia and he brings it here. He's also brought my Dodge Caravan in as well for service. We haven't had a problem with them before besides them over charging, but this time was unacceptable. For the past few weeks, I've been hearing a loud roaring noise in my car. I called KIA Service and I tried to describe the problem to a guy name Cory. He told me it sounds like an exhaust problem but I would still need to bring it in for a proper diagnostic. I brought it in at night for an appointment in the morning. ME NOT KNOWING ANYTHING ABOUT CARS AND TELLING HIM THAT OVER THE PHONE, described the problem on the key drop off envelope. They "ran the diagnostic" and determined that it was the muffler than needed replacing. When I picked it up and paid, as soon as I drove off the lot. The problem was NOT fixed at all. The only thing that changed was I was in the hole nearly $600. I called back because they mention on their invoice a 100% satisfaction guaranteed. I mentioned the issue was not resolved and that it would need to be looked over again. I brought it in last night and they "ran another diagnostic" claiming it's the wheel barrings that was going to cost another $500. So we are putting an additional $500 dollars into a van that only has 62,000 miles. When Cory called my mom on the phone to tell her what the problem was and what it would cost to fix it, my mom claimed the problem wasn't fixed and he said the car came in with an exhaust complaint. But I remember telling him on the phone that I couldn't determine what the problem was because I know NOTHING about cars. It was their responsibility to figure out what the problem was when they ran the diagnostic. He told me on the phone that it could be the exhaust so I took it on HIS EXPERTISE that they would be able to fix it. It wasn't my job to determine what was wrong with my car. I described the problem to my knowledge and it was KIA SERVICE that is suppose to determine what was wrong. We are very very dissatisfied with this experience. This place will scam you up and down out of your money without fixing the problem the first time.
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