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  • Restaurant part was clean and the girl who waited on me was super friendly... But I was really annoyed when the chai tea latte she made contained 3/4 cup of chai!! Was too annoyed to take it back. Warm choc chip cookie was on point! Update: strike 2 for this Panera! got a shortbread cookie today and also ordered a large skim latte. After the girl made my drink, she handed me a regular size latte. When I looked at my receipt I noticed I had only been charged for a regular latte so I asked her if she can make me a large like wanted, and that I would pay the difference. I shouldn't have even had to ask her to make my drink again, but looks like this is the type of customer service they have at this particular Panera. I used to work there back in the day for three years and their motto is the customer is always right. Would be nice to see a little bit of action on behalf of that. Update 5/15/16 Grabbed dinner for my husband and I on a Sunday evening. Ordered extra onions on my sandwich and got no onions at all. Front Tega chicken was extremely soggy and there's usually some type of greens on them which I did not see this time. Pretty sloppy preparation, and asked for whole-grain baguettes with the group soup and only got one piece WG and the other 3 white. Called the restaurant and asked about entering my receipt number online to get the myPanera points. The manager that was working on this evening reported she did not know how to enter the card information on the website and that "we have nothing to do with my Panera card system". Honestly, I paid $42 for this meal, so you'd think you could make at least an attempt to accommodate me. She took my name so that I could get a free sandwich the next time I stopped in. She also insulted me by asking if the receipt said extra onions-like it was my fault. Not the best experience.
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