I have mixed emotions about Lucky Cab because I have used them multiple times. Some times when I call, I can get a cab right away, other times they tell me it's going to be an hour to get one, so it is always a gamble. If I know for sure I am going to need a cab, I use their online reservation which until last week, I never had any problem with. Last week, I scheduled a ride to the airport for 9:30am and when I had no phone call and no cab showed up, I had to call dispatch and he told me somehow he didn't get my reservation in his inbox, but that it was there now. I was slightly annoyed by this, but he did get a cab to me right away. I do think it is true that cab drivers will take you the most expensive route, but luckily I know the way I want to go and tell them that and I have not had a problem.