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  • The stars are coincidentally for the chicken. On 12/20/16 my 8 month pregnant wife, 16 month daughter and I went on a drive to get my daughter a power nap. The nap didn't work and I was hungry so we stopped at Panda Express. I ordered the biggest plate which is 4 small portions and my wife ordered the regular 3 portion plate and we both got teriyaki chicken. The chicken was being cooked so the girl told us she would bring it out. I went to the register and another girl punched the order in and gave me a total of 19.50 or so (this is where it's my responsibility to do math and ensure she rang everything up. After 7-8 minutes and people who ordered after us walking by with teriyaki chicken my wife went up to the counter. The conversation between her and the two girls lasted longer than I expected between a customer who wants chicken they paid for and two employees so I went up. What had apparently happened was the girl I ordered from acknowledged I ordered the large plate but she said the other girl didn't charge me for it (it's a 1.50) so she couldn't give it to me.... OK I said, just give me 2 chickens instead of 3 and refund me.... Girl tilts her head, rotates the microphone out from her face and says... "What for?" We'll probably because after ten minutes my wife, daughter and I don't have any chicken. This is when she tells me she'll need a manager. I was honestly excited because obviously the manager would understand the concept of customer service as well as the idea that her employees ringing my order up wrong and acknowledging they did, should not result in an argument over 1.50 in chicken. At this point it was purely an argument for me based on principal. Anyways the manager comes up and asks what happened. I told her there was a miscommunication between her two employees on what was ordered and rang in, my family had no chicken and I wanted our 3 orders..... I kid you not, the manager looks at me and says "I can't give you 3 because you only paid for 2." Convinced she didn't hear what happened, I explained that her employee acknowledged she rang me up wrong, it's not my responsibility to do math at a register and I asked if she was really willing to lose a customer over a dollar fifty and a bad review online. She was more than willing so here I am. If someone wants to reach out to me from this restaurant I'll gladly post a follow up based on my interaction with them but as of now I can see why they currently have two stars. MERRY CHRISTMAS!
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