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  • It is so difficult to write this as I have been waiting for La Madeleine to open as I enjoyed this place thoroughly in Texas. The food is still great but this location is not doing so well. First, we ordered a breakfast combo and it was to come with a croissant. The person taking our order stated they were out of croissants. Hmmm a French place out of croissants? Weird, but OK we subbed for toast. As we move through the line to pay we notice numerous croissants out fresh in their display case. We get to the register and ask the cashier if we are able to have those croissants as we understand the person taking our order stated they were out. She responds "I don't see why not, and I don't know why they told you we were out, we definitely have croissants". The cashier then asked the manager to correct our orders on the screen in order to not receive toast when the food is delivered. The manager neglected to help his staff, ignored the cashier when she asked for help, and only handed off his card so she could fumble through fixing it on her own. She was very nice and appeared so flustered by how her manager reacted, that I simply waited patiently, thanked her for assisting us, and apologized for the inconvenience. I had read the reviews prior to attending and knew they were having some "opening challenges" but I can see where those challenges lie. The manager on duty did not appear to help his staff nor did he ensure to tell the person taking orders that they do in fact have a very important item available on their menu. The manager happened to be the one delivering our food and he did not even offer an apology for the confusion and dropped off our food in a rapid fashion and took off before we could ask about our coffees that were not yet delivered. I hope to try this location again and am keeping my fingers crossed that things improve because it would be such a shame to have this wonderful food but lack of successful operations/ management.
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