While the office is fancy offering lavish chairs, custom painting on the walls, over the top toys, coffee for the parents and even a theater room for waiting the care is less than stellar. I must add the staff were all very kind but kind doesn't take your health far if your not being cared for as needed. The dr was not through and was minimal in her assessment. After being told they were out of flu and RSV tests they diagnosed my son with croup and he didn't even have a cough. I didn't feel comfortable with the diagnosis and went to see our regular Dr the next day who confirmed he indeed did NOT have croup at all and he had a bad ear infection in which was missed while being seen by the urgent care as well. I had high hopes for our visit but I regret to inform you I was extremely disappointed and will not return.