I've gotten my hair cut there a few times. 1st of all, all of their stylists are ranked. The better they are the more expensive they cost. I'm not really sure what the ranking is but i know the best are the Guru's. The first two times I've gotten my hair cut from their guru's and was very disappointed both times. Cut 2in shorter and not what I ever wanted. I even brought a picture of what i wanted!
The next couple times I requested anyone but a Guru and surprisingly it was a huge improvement not only in cutting style but the price as well. The stylists who were lower ranked were so much better than the gurus. And that's worth an extra star or two.
One more piece of advice. They'll automatically start styling your hair after they cut it even if you don't ask for it. There were many times when i walked in and ask specifically ask for "Wash and Cut ONLY" and they start styling my hair anyway and they charge for it. DON"T get your hair styled! Sure these girls are great at cutting hair but the styling is absolutely awful. My hair literally looked like i just came out of a tornado storm. Talk about hair flying everywhere.