You should never have lofty expectations when it comes to places like this. Unfortunately the MVD here doesn't have an online appointment system so expect to wait in line for a bit unless you're willing to camp outside. The good thing is that you can use automated kiosks for a number of tasks. Plus the employees are OK and seemingly competent. They seem to be fairly quick with administering written exams and driving tests. I haven't encountered a single MVD Chandler employee with a nasty attitude (other MVD/DMV workers take note!).