I'm a little late writing this, but the customer service here is top notch. I believe I dealt with the owner, and he was very accommodating. I needed a small glass accessory, but wasn't sure the size. The good sir told me to just buy one and try it at home, if it didn't work he would exchange it no issue. That ended up happening, but I had no issues. If you need a local smoke shop, this place is pretty good!