This place is a real love/hate relationship. I used to love going for their older console selection, but my last few experiences have been nothing but frustrating.
I went in to trade in some games (first time by the way), immediately after entering the store I greet the guy behind the counter. Without a single look at me, the kid behind the counter points to the left of him and shouts "OVER THERE". At this point I knew I was in for a fun time.
I just about walked out right then and there but I was willing to try. After some very awkward small talk about this boy's day, he informs me he'd give me $55 dollars for about 20+ games. I kindly declined his offer to which he was extremely surprised. He then explained that we're getting a better deal than Gamestop would offer. Even though they were better priced than Gamestop's it was more of the attitude that turned me off completely.
If you've got to spend your money here, call ahead and make sure they have your product. Don't even bother with expecting good customer service. Just walk in, pay, walk out. And make sure a chubby kid isn't working that day.
TLDR: Tried doing business, kid had attitude, walked out empty handed.