I had stayed here about 20 years ago and had an excellent experience. This time around, I had friends in town and this was their temporary home for the week. We met up in the casino and decided to just stay here to mingle and play games. First of all, it was extremely warm and smoky in certain spots..as if the ventilation wasn't operating properly. Cocktail waitresses are few and far between. The (one) in our area was downright rude. She ignored us multiple times, even after our dealer tried calling her over. I'd rather pay and get a drink with a decent pour. I went up to the lounge in the center of the casino for a break from the tables.. I stood at the bar at least ten minutes..finally after the bartender walked by me five times he decided to help me. My first two drink choices, they were out of the ingredients. Nothing crazy that I made up, I'm trying to order from their drink menu.. He wouldn't let me open a tab, I paid for my one drink and sat over on the couches. Good luck getting service over there.. What's with this place? Some of the worst service ever! Does Luxor not care about their employees and then they take it out on customers by neglect? I don't know. But in this town, there are plenty other places to spend money. It's also disappointing that you can't get a bite to eat at midnight. After drinking for a few hours, people like to snack to soak up the booze! We'd like some other option than McDonalds in the food court. Luxor could be so much better..it's a fun set up..the pyramid and decor is really cool..you just need a refresher on how to take care of customers. Acknowledge us, smile, thank us..simple concepts..