Unfortunately the only complaint I have all has to do with the print center. Yesterday, I went to print a double sided word document. There was one person working behind the counter and no other customers. It took him five minutes before greeting or acknowledging me (not the first time this has happened). Then he told me he could print my document in 15-20 minutes (I've had to wait at least 15 min every time I've been in). I decided to use the self print station. I printed the document but the issue was that it printed double sided but one page would be upside down. I asked the man working if he could help me. He tried but did not know how to fix the problem. At that point I had printed two pages of paper. It cost me $6.00. My money was refunded but I left without being able to get anything printed properly.
To help you compare: I've walked into office max and printed 20 pages of paper in a matter of minutes with the total cost being no more than $4.00.