Accents of the English which sound so classy to Americans do NOT make up for their COMPLETE disregard for the disabled.I made every attempt well in advance to get special seating for my son and for which I was happy to pay more and NOTHING was done!When I called customer service today the US rep could have cared less, did not apologize and offered NO help. It was basically TFB! My son will sufer fir more than 10 hours tomorrow on a flight from London Phoenix and I can not help and BA NEVER had an interest in helping. I will let EVERY disability group in this country and UK know about BA insensitivity so that they can seek other airlines. PS They have a web page with disabled assistance but no specific contacts for those disabled.In other words, just bull but no action for those with disability. If you are disabled choose an airline other than BA whenever you can.