They treat regulars very well (they'll order whatever you want if they don't have it) and I can tell that they put a lot of work into upkeep of their establishment. The overnight guy is out at night constantly sweeping, picking up litter, or shoveling. The store always smells of fabuloso. Everything is always neat and in place.
I live very close to here and I frequent this place quite regularly. Like I said, the fact that they build relationships with the regulars is so important. I'm from a big city where everyone has their "corner store." This is that for me and then some! I'll hate to move from this area. (Special shoutout to Raj for always going above and beyond)