Not sure if it was just a off day or what not but...
Had to clarify our order twice with the waitress and it still got messed up. Not a custom order or anything, we just had never been their before so all the options for buns, sizes and cooking temperature were never asked so we never got want we expected. Slow and inattentive throughout our stay, really bad.
Burgers were really nothing special. Patties were tough and flavorless (ordered medium and rare respectfully). Toppings were ok but they seem to try to counter their mediocrity with huge portions. Fries were underdone and just... meh. I wanted to love this place based on its pictures, and the food /looked/ good, but just didn't taste good at all. With the lousy service it was a total fail unfortunately :-/