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| - By far I would have to say this was the worst service I have experienced. A couple friends of mine and I decided to eat here for lunch. We were asked if we had ever been in before, we replied that all but one of us had not and she had not been here for a very long time.
We were explained to order off a board and then they would bring the food to us which was fine, the décor was very warm and inviting and did have almost an outdoorsy feel. Overall the interior was great. The guy who took my order was very informative, polite, and had extensive knowledge of their menu.
I placed my order, then my 1st friend placed hers, and finally my 2nd friend placed hers. We sat down at a table. We were given our appetizer a few minutes after selecting our table, the hummus was ok, almost tasted like they used sour cream in it, not the best I have tasted but it also was not the worst.
A few minutes later a younger girl came up to our table with 2 plates and just stared at me with a blank smile. It was really kind of uncomfortable. I was starting to think that she either could not speak, forgot how to speak, or was just memorized by our charming good looks, then she finally opened her mouth and I realized that all of the above were incorrect, she just did not really understand life or what was going on in it.
She passed me my plate, passed the 3rd person hers, she then said "enjoy" and my 2nd friend, the one who placed her order 2nd never received her order. She spoke up and asked the dazed girl "Are you bringing my order soon?" The girl just looked at us with a glazed over look and flashed a half crooked smile , almost as to say I have no idea what you are talking about-I just work here or maybe am new and do not understand words kind of a smile and walked away.
After several minutes this mindless girl emerged from what we believe was the bathroom and we tried to flag her down, she walked passed us and up to where the kitchen staff handed out the food. We noticed there were 2 more plates and assumed it was the 2nd friend's meal. We again were wrong, it was the food of 2 patrons that had came in several minutes after we had sat down.
Finally we flagged down Maria who was extremely rude and condescending and asked where the order was, we even flashed her the receipt. She question as if we really had even ordered anything for my 2nd friend and looked at her appetizer plate as if to say she already scarfed down her order. When she was informed that we are still waiting she snapped at us and told us that we were not on the same page as her and basically told us to settle down and did not understand what was going on, Apparently confusion runs rampant in this hole and the right hand has no clue what the left hand is doing at all! It is not even aware there is another hand. My 2nd friend asked if she could either have her money back or her order and Maria just stood there like a statue and glared as if my friend spoke to her in a foreign language. Extremely unprofessional, at no point in time did Maria ever say "I am sorry for the mishap, let me figure out what is going on and I will be right back." We were made to feel like liars.
She walked away with the receipt which we requested to be given back and took several minutes at the register, my 2nd friend finally had to walk up and ask what was going on. Maria snapped at her "WE ARE NOT ON THE SAME PAGE!!! DO YOU JUST WANT YOUR MONEY BACK?!!" Well no, she wanted to eat since we only have an hour lunch and the majority of it was wasted trying to figure out where the food was she had paid for, NOT ROCKET SCIENCE!!
Maria stated that she had nothing to do with this and she refused to apologize because it was not her mistake!! I am sorry, but I would assume that the manager IS responsible for her employees and their mistakes! Maria asked "Would you like an apology, because we are not on the same page!" My 2nd friend said "No, the way you are just staring at me with that confused look, makes me feel like you think I stole the food" Maria just stood there for 10 minutes staring at my friend like an idiot. No refund was offered, but my friend was finally provided her order but was made to stand at the food line and had to walk her food over to our table.
Upon leaving we asked for Maria's managers name and she was in shock like we would have the nerve to ask for this and again NEVER apologized for the crappy service. The best part is when she actually told us to have a nice day! I am sorry that I had actually gave a 20% tip at the beginning right after I placed my order.
The "Beef/Lamb" Gyro sucked, was the worst I have ever tasted, I would not recommend this to an enemy and the service sucks! Maria should not be dealing with the public at all.
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