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| - What I bought and tried yesterday was very tasty mostly because of the admittedly fantastic bread that was used for this sandwich called "The Stracciatella". As far as the products go you've come to the right place, but the customer service ....... Here's why I will easily resist the temptation to return.
The manager (I presume he was) had just given someone instructions on cleaning the entrance and then left soon after I entered the bakery. It was striking how many people were standing behind the counter, but they seemed friendly enough. Only one of them finally ended up showing she was capable of handling customers. The same cannot be said for the brunette woman - not young not old - nor the young man behind the counter and definitely not the ill-mannered aggressive young woman (blond with wavy long hair in a bun). My question whether the sliced meat in the sandwiches was cruelty-free or not was met with eye-rolling. That's when one of them peeled away and decided it was best to disappear. The young man actually got on the phone (not sure calling whom for information), which I told them was not necessary guessing that it might take longer and that it was probably good charcuterie, but essentially from mass-farmed animals. He insisted to stay on the phone. In the meantime, I found a good vegetarian option with the help of the only decent employee in the bakery. After a long time, the young man gets off the phone to let me know it's "Italian Prosciutto". I thanked him and jokingly said hat we still didn't know anything about the origin of the meat, so therefore I would just go with another very tasty looking vegetarian sandwich. After all, he had tried to help.
I thought that part of the conversation was concluded and on top I was now talking to the only nice young woman who was helping me with the vegetarian sandwich. Well, for some reason this young man decides to say out loudly that he doesn't think anyway such meat exists. I do consider this common knowledge. All sorts of good restaurants pride themselves with seed to sausage practice and buying their meats from farms that operate strictly cruelty-free like Beretta Farms. Their hot dog sausages and deli meats are sold at Whole Foods for anyone who's interested. Independently of the fact that this can be considered common knowledge for someone who works in the food industry in a cosmopolitan city like Toronto I was shocked to hear when he started a little sarcastic conversation with the female colleague behind the cash register. While this rather unappetizing young woman keeps staring at me she jumps in to ape my words and mock me with her colleague. A little back-and-forth ensues about cruelty-free and what a cruel world it is and all sorts of garbage really. I finally decide to challenge her. At this point, her male colleague decides to stop with the sarcastic comments said out loud into the bakery. She goes on with a smirk to hurl a self-righteous "I'm a vegetarian!" at me. Firstly, in China a sack of rice just fell over. Secondly, I am not helped, but on top of that mocked and then guilted by the staff? She would have tried to bully me, which by the way I would not have stood for, but her manager came back in. I don't like dramatic scenes and on top of that it was my birthday. Would it have been worth the headache to try and prove a point to an ignoramus?
However, I do hope that the manager of "SUD" realizes the powerful potential of sites like these. There is a lot of room for improvement here and perhaps if he reads the comments here including those that speak to an existing problem of poor customer service among his staff he may decide it's time to sit these creatures down for a performance evaluation. As courteous customers willing to pay for their product our happiness in his bakery should matter to him. I'll say it once more: Their breads are out of this world, but my values are important to me, so I have no trouble resisting the temptation to ever go back in there. A lot of customers like me will matter.
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