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| - I'm not that guy who writes a review on just "anything". For me, I use Yelp to call out either "exceptional" service, or "exceptionally poor" service.
And I too, read the reviews, to get a perspective of what I'm going to deal with. Or what to expect.
Yet, I find it quite "interesting", that in the past month or so, all of a sudden, this auto center is getting these 1 star reviews.
(I find it interesting only because I've been going to this shop FOR 5 YEARS because I (finally) found a place I can trust. (Meaning, after I leave, there is no "mysterious" problem that ends up occuring within weeks of the repair.
And they have saved me thousands of dollars, as well as standing 100% behind their work.
So I ask, "Whats up with the bad reviews guys?" And went over them, one at a time.
June 1st. First, if there is an accident, and it is determined that the rotors were the cause. And Sears just replaced the pads, but didn't fix the rotors. Who pays lawsuit? Sears. And Brake Fluid Flush? Well, anyone that knows about this process, can easily understand the issues with a brake fluid flush done by a budget shop. Big Difference.
Lastly. Holding the keys? Can you picture this? You are at Sears Automotive. Owned by Sears Holdings. A historic company doing business for over 120 years. Over 2000 stores nationally.
And the Sears employee is playing Keep-Away with this guys keys? I mean, C'mon already.
June 17th. OK, Sears get a one star for taking too long, and not complying with a window request. Of course, the technician purposefully wound down the window after getting "explicit instructions". Really? Does that mean they get 5 stars for simply getting uit done on time, or early? Do you think that everybody is "yelping" to say "Hey, they did exactly what they said they were going to do"? No.
July 9th- OK...I agree. Mr. H had every right to express dissatisfaction with 1 star in this case.
July 20th....OK...now c'mon. When your yelp name is Unhappy C, that already sounds like someone with a motive.- Read it. Really? "Oh, but we are really busy/" Really? As if. And "Unhappy C certainly could call out Blakes name, but dont you find it interesting that the guy who "pissed Unhappy C off" said "Oh, but we are really busy." doesnt have a name? known in the review as "Customer Rep" Yet, this type of review is allowed to post? Wow!
LASTLY, July 23rd, "Generous" Ms B. Read it. Did anyone notice t hat this customer was advised that they had a "LINE OF CUSTOMERS"?? Hello?? And they didn't call back? Hmmm.. Think it is possible that the line of customers meant they were very busy? Yeah, I think I would go there after they didn't call back...And, also see that THEY WERE STILL BUSY WHEN I GOT THERE!
And of course, the "employees standing around"? Heaven knows that those employees couldn't have been service technicians that do not deal with the customers on the floor. And then after seeing my car up on the jack with no tire, there is no way that they were just trying to work me in fast, while they were searching for the tire I was looking for. When they say they carry the brand, should one assume they care every size in that brand? No Ms B. I dont want to live there, but only beleive it's unfortunate that we cannot give YOU a one star review.
I hope you read this. I know with certainty that this operation has the integrity, and work ethic of the highest standards. But am saddened to see these type of reviews. Again, I dont write reviews just for the sake of writing them. If a business does their job, then (in my mind) no review is necessary. Apparantly I'm wrong in this case. If this business received reviews from every customer they served, I would guarantee the average would still be 5 stars regardless of the complaints.
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