Because of some of the negative reviews on Yelp, I felt I needed to address the issues raised on Yelp with the owner before I bordered my dogs because I wanted to know I was getting the best care possible for my pets I care for so much. They welcomed my questions, allowed me to look into their little bus that transports the dogs to the off- site kennel (it is air conditioned, the crates are locking in place and only 2 crates high), and I was also welcomed to a tour of the off-site kennel and all my doubts were evaporated. Why is it bad that they board off-site?? They are very kind and caring and have an open door policy when it comes to visiting the off-site location for boarding. I believe some people can never be satisfied and enjoy finding fault in everything. The facility was very clean but the most convincing of all was the attitude of my 3 dogs when I went to go pick them up! All three dogs were so happy and not stressed (including my 10 year old terrier mix), and it really made me so happy to see them that way after leaving them there for the weekend to be cared for while my family and I were away. We have also used their day care service and have been just as happy with that service as well. I honestly don't understand the negative reviews they have received. Please don't hesitate to board your pets, use the day care, or groom them at the Dirty Dog Depot! They are an asset to the community! I am a grateful member of the Fort Mill community.