Let me preface this with I eat Chick-FIl-A a lot (not proud...) Yesterday I went into the North Olmsted location and ordered my usual number 1... as I took a bite into my chicken sandwich I noticed something was wrong. The sandwich was extremely rubbery and the texture was nauseating. I told the manager and he offered me ANOTHER sandwich... I said I didn't want another due to the fact that clearly something was wrong with the first. He just said sorry. No refund. No offer of another menu item which was less nauseating. Just a sorry. Threw away the rubbery remains of my lunch. I left. Sad. Hungry. Confused.