| rev:text
| - Good brownies, but horrendous customer service.
I placed 6 different orders online for Christmas presents. They messed up 2 of them and then proceeded to insinuate I was a liar (customer service rep basically told me that over the phone).
(Mistake 1) Ordered Winter sprite wonderland (package of sprites) - cost on website $34.95. They sent a winter wonderland package - cost on website $29.95. They didn't send me any sort of notification that they ran out of my item or that they would be sending an alternate item. Usually when you do this, you send an item of GREATER, not LESSER value. I emailed on a Wednesday about the mixup, no response until I sent a followup email on Saturday. Customer Service rep said that they did respond but couldn't prove it - she just got argumentative on the phone. Basically, she said that they have every right to send a replacement item even if it is of lower value and that this is posted on their website. I couldn't find the notice on their website - but who sends a lower value item and then doesn't credit the difference? They said I have to buy something else and they will credit the $4 difference to me on my next order. NO apologies for the error, just a stubborn attitude from Jennifer - the customer service rep. No thanks. Won't be buying from them ever again!
She then couldn't assure me that the gifts I sent to others in my other orders were actually the correct gifts ... I have my doubts based on them messing up 2 of my orders, so will stay away from using them for gift orders ever again.
(Mistake 2) Had to change the shipping address on a order. They did change the shipping address on that order correctly, however, they also mistakenly changed the address on another order (the order # is 2 digits off on the end). When I brought this up to them - again, no response via email until I emailed twice. They were nice enough to admit the mistake and then ship out a new package to the correct address. However, when I spoke to the customer service rep today - she basically said I lied on that order to get 2 packages of brownies shipped to me for the price of 1 and has emailed proof that I asked for the order address to be changed. Yeah, I asked for the address to be changed - ONLY on one order though and NOT both where they changed the address. Customer service rep said she had the email where I asked for it, but I don't have the email (and I have gmail where I can sort by the order number and see all emails with that # in the email body) and she basically just kept insinuating I was a liar. Basically, they erroneously changed the order shipping address on both orders instead of just 1 like I asked and now said it was my fault for the mistake.
Good brownies, but not worth the hassle and definitely not worth being treated like dirt.
Just wanted to make sure people knew how they treat customers!!
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